Client Spotlight

Inspiring Leaders and Empowering Diverse Leadership 

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Challenge

TD is committed to building an inclusive and supportive work environment that fosters learning, growth, and development for all employees. With various initiatives already in place promoting inclusion and belonging, they aimed to design a leadership development experience tailored specifically for Black, Indigenous, and visible minority leaders and their allies. Additionally, TD wanted to evaluate how community-specific learning environments contribute to employee learning, a sense of belonging, and confidence in taking on new leadership roles. This assessment would guide future investments in similar programs, ensuring effective and impactful development opportunities for these communities.





Solution

The Humphrey Group's Inspiring Leaders program is a purpose-built space for Black, Indigenous, and visible minority leaders and their allies to share their unique challenges, learn from each others’ experiences, and build essential leadership communication skills. We were thrilled to partner with TD to implement this program and measure its effectiveness. Collaborating closely with their Black Experience, Indigenous Peoples, and TD Multicultural Network Executive Steering Committee, we delivered the program to 28 employees across North America. Participants were organized into three cohorts of 8-10 learners each, participating in asynchronous learning, weekly live workshops, and one-on-one coaching sessions. This structure provided ample opportunities to network, receive personalized feedback, and practice their newly acquired skills in a supportive environment. In addition to Inspiring Leaders, participants also engaged in a capstone project where they were given the chance to apply their learning and identify opportunities and recommendations for TD to continue to build a diverse and inclusive culture.





Success

To measure the program’s impact, participants completed pre and post-program surveys and engaged in 30-minute one-on-one live feedback sessions. Through this research, participants highlighted that they valued having a safe, purpose-built space for discussion regarding some of the unique challenges they face day-to-day. Evaluations also revealed that participants built practical communication skills and improved their ability to draw connections between authenticity and leadership. The data further underscored the program’s success as 92% of participants expressed satisfaction with the overall learning experience, and 96% agreed that their leadership development needs were addressed. Additionally, there was a 47% increase in workplace engagement satisfaction. These results reflect TD's dedication to fostering an inclusive and supportive environment. By investing in targeted leadership development programs like Inspiring Leaders, TD continues to empower its leaders to thrive and confidently take on new challenges.

For deeper insights into the impact of single-identity cohorts on training outcomes, explore our whitepaper on this topic.

DOWNLOAD WHITEPAPER

TD_SHIELD

Financial Industry | 95,000 Employees | Global

As a top 10 North American bank, TD aims to stand out from its peers by having a differentiated brand – anchored in its proven business model, and rooted in a desire to give our customers, communities and colleagues the confidence to thrive in a changing world. Today, they are experiencing tremendous growth with an annual revenue of nearly $80 billion and approximately 95,000 employees located across the globe.

96%

of participants gained tools they can apply in their current role. 

96%

of participants agreed that their leadership development needs were addressed in the program. 

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